Shipping policy

Last updated: 8 September 2026

1. Where we deliver

We currently deliver to: Poland, Czechia, Slovakia, Lithuania, Latvia and Estonia. If your country is not listed, write to support@nazva.eu and we will tell you whether and when we can deliver there.

2. How we deliver

2.1. Our products are made in Ukraine and dispatched directly from our production to you with Nova Post (Nova Poshta international service). At checkout you can choose delivery to a Nova Post branch or parcel locker in your country, or courier delivery to your address. All delivery options are free of charge.

2.2. Please enter a correct mobile phone number and e-mail address. Nova Post uses them to inform you when the parcel arrives and to arrange delivery. Parcels delivered to a branch or parcel locker are kept there for 7 days; after that they are returned to us.

3. Delivery times

Step	Time
Order processing and hand-over to the carrier	within 2 to 5 business days after order confirmation
Transport and delivery, express	from 3 business days
Transport and delivery, standard	from 7 business days
Typical total time from order to delivery	5 to 12 business days

Delivery times are estimates. Customs clearance or public holidays may add a few days. In any case we deliver within 30 days of your order; if we cannot, we will inform you and you may cancel the order and receive a full refund.

4. Delivery costs

Delivery to all countries listed in section 1 is free of charge for every delivery option we offer (Nova Post branch, parcel locker or courier to your door), with no minimum order value.

5. Taxes, customs and import charges

5.1. All prices in the Store include the VAT of your EU country of delivery.

5.2. Because your parcels are shipped from outside the EU, we use the EU Import One-Stop Shop (IOSS) scheme. We pack each item (jacket) in a separate parcel, so the goods value of every parcel (excluding VAT and delivery) stays within the IOSS limit of EUR 150: the VAT is charged at checkout and declared by us, and no import VAT is due on delivery. Under the EU customs rules in force since 1 July 2026, a flat customs fee of EUR 3 per parcel applies; Nova Post collects it from you when each parcel is delivered. With one jacket you pay EUR 3 on delivery, with two jackets EUR 6 (EUR 3 for each of the two parcels). This is the only amount payable on delivery: no import VAT, no brokerage and no other handling fee. The fee is stated on the product page and at checkout before you place the order.

5.3. If a carrier or customs office asks you to pay any other amount on such an order (import VAT, brokerage or an additional handling fee), please pay it, keep the receipt and send it to support@nazva.eu. We reimburse that amount in full within 14 days. Please do not refuse the parcel.

5.4. If your order contains several items, all parcels are handed to Nova Post on the same day, each with its own tracking number, and may arrive on different days. Each parcel is declared separately under IOSS. Should customs nevertheless treat the parcels of one order as a single consignment above EUR 150, or should a single item have a goods value above EUR 150, and Nova Post asks you to pay import VAT, customs duty or clearance fees, section 5.3 applies: pay them, keep the receipt and send it to support@nazva.eu, and we reimburse the full amount within 14 days. Apart from the EUR 3 customs fee per parcel, the amount shown at checkout is the final amount you pay.

6. Tracking

When your order is handed to the carrier you receive a shipping confirmation e-mail with the tracking number of each parcel. You can follow the parcel on the Nova Post website or app.

7. Delivery problems

7.1. Damaged parcel. If the parcel is visibly damaged when you receive it, note the damage with the carrier if possible and e-mail us within 7 days with photos of the parcel and the item. We will replace the item or refund you. This does not limit your legal rights, which apply regardless of this deadline.

7.2. Wrong or missing item. Write to support@nazva.eu with your order number; we will resolve it at our cost.

7.3. Parcel not collected. If you do not collect the parcel within the storage period and it is returned to us, we will contact you. We can resend it (delivery cost to be agreed) or cancel the order and refund the price after deducting the cost of the return transport.

7.4. Address change. If you need to change the delivery address after ordering, e-mail us immediately. We can change it only until the parcel is handed to the carrier.