Terms of service

Last updated: 8 September 2026

1. Who we are and what these Terms cover

1.1. These Terms of Sale ("Terms") apply to every order you place in the online store nazva.eu (the "Store") with

NAZVA s. r. o., Topoľčianska 4083/24, 851 05 Bratislava - mestská časť Petržalka, Slovak Republic, IČO 57 644 209, VAT ID SK2122867252, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 200021/B ("NAZVA", "we", "us").

E-mail: support@nazva.eu. Phone: +421 918 123 702. Full contact details are in our Legal Notice.

1.2. The Store sells women's outerwear and related products (the "Goods") to consumers in the countries listed in our Shipping Policy. A consumer is a natural person who acts for purposes outside their trade, business, craft or profession. If you order as a business, please contact us before ordering; these Terms are written for consumers and some provisions (for example the right of withdrawal) apply to consumers only.

1.3. These Terms, our Return & Refund Policy, Shipping Policy, Privacy Policy and Cookie Policy together form the contract between you and NAZVA. In case of conflict, these Terms prevail, except that nothing in any of our documents limits the rights you have under the mandatory consumer law of the country where you live.

1.4. You must be at least 18 years old to order.

2. Product information

2.1. We describe each product, its fibre composition, care instructions, sizes and colours on the product page. Colours may appear slightly different on your screen. Measurements in size charts are indicative; if in doubt, contact us before ordering.

2.2. Manufacturer of the Goods for the purposes of EU product safety law: NAZVA s. r. o. (address above, support@nazva.eu). The Goods are manufactured in Ukraine under our instructions and marketed under the NAZVA brand. Country of origin: Ukraine.

2.3. Product presentations in the Store are an invitation to you to place an order. They are not a binding offer by us.

3. How the contract is concluded

3.1. You order through the Store's checkout. Before you place the order you can review and correct your cart, delivery address, delivery method and payment method. Before the order button, we show you the goods, the total price including VAT, delivery costs and the delivery method.

3.2. You place a binding order by clicking the order button labelled "Pay now" (or the equivalent wording in your language). By doing so you acknowledge that the order entails an obligation to pay and that you have read these Terms, the Return & Refund Policy and the Shipping Policy.

3.3. We confirm receipt of your order by e-mail. The contract is concluded when we send you the order confirmation e-mail. If we cannot accept your order (for example because the product is sold out, the price shown was manifestly wrong, or delivery to your address is not possible), we will tell you by e-mail and refund any payment made.

3.4. The order confirmation contains these Terms and the information required by law, so that you have them on a durable medium. We store concluded contracts; you can request a copy at support@nazva.eu.

3.5. The contract can be concluded in the languages offered in the Store. In the event of any discrepancy between language versions of these Terms, the English version is the reference version for interpretation, without prejudice to your right to receive information in the language required by the law of your country.

4. Prices

4.1. All prices are in euro (EUR) and include the VAT applicable in the EU country of delivery. Standard delivery to the countries listed in our Shipping Policy is free of charge. If a paid delivery option is offered, its price is shown at checkout before you place the order.

4.2. The price valid for your order is the price shown at the moment you place the order. Obvious errors (for example a price of EUR 1 for a coat) do not bind us; in that case we will contact you before dispatch.

4.3. When we announce a price reduction, we indicate the lowest price we applied to that product during the 30 days before the reduction, as required by EU law.

4.4. Vouchers and promotional codes are subject to the conditions stated when they are issued and cannot be exchanged for cash.

5. VAT, customs and import charges

5.1. Our Goods are dispatched to you from Ukraine, that is from outside the European Union. NAZVA is registered for the EU Import One-Stop Shop (IOSS) scheme.

5.2. Each item (jacket) is packed and shipped as a separate parcel; an order of two jackets therefore arrives as two parcels. The goods value of each parcel (excluding VAT and delivery) stays within the IOSS limit of EUR 150, so we charge the VAT of your country at checkout and declare it under IOSS, and no import VAT is due on delivery. A flat customs fee of EUR 3 per parcel, introduced by the EU customs rules in force since 1 July 2026, is collected from you by the carrier when each parcel is delivered: EUR 3 for one jacket, EUR 6 for two jackets, and so on. We state this fee on the product page and at checkout before you place the order. No other import charge, brokerage or handling fee is due for such parcels.

5.3. If a carrier or customs authority asks you to pay any amount other than the EUR 3 customs fee on a parcel covered by section 5.2, do not refuse the parcel: pay the amount, send us the receipt at support@nazva.eu, and we will reimburse you in full within 14 days.

5.4. All parcels of one order are handed to the carrier on the same day, each with its own tracking number, and may be delivered on different days. Each parcel is declared separately under IOSS. Should customs nevertheless treat several parcels of one order as a single consignment above EUR 150 and the carrier collects import VAT, customs duty or clearance fees from you, section 5.3 applies: pay them, send us the receipt, and we reimburse the full amount within 14 days. Apart from the EUR 3 customs fee per parcel, the amount shown at checkout is the final amount you pay for your order.

5.5. If a single item has a goods value above EUR 150 (excluding VAT and delivery), the IOSS scheme does not apply to that parcel and it is cleared under the standard import procedure. Import VAT, customs duty, clearance and brokerage fees for such a parcel are borne by NAZVA: where the carrier collects them from you on delivery, pay them, send us the receipt at support@nazva.eu, and we reimburse the full amount within 14 days.

6. Payment and delivery

6.1. You can pay by the payment methods shown at checkout (payment cards and other methods processed by our payment provider Stripe). The full amount is charged when you place the order. We do not store your card data.

6.2. We hand your order to the carrier within 2 to 5 business days after the order confirmation. Delivery times, countries and delivery costs are described in our Shipping Policy. Unless a different date is agreed, we deliver within 30 days of the contract at the latest.

6.3. Delivery is made by Nova Post to the branch, parcel locker or address you choose at checkout and is free of charge. Please provide a correct phone number; the carrier uses it to notify you about the parcel.

6.4. The risk of loss of or damage to the Goods passes to you when you, or a person you designated, take physical possession of the Goods.

6.5. If the parcel arrives visibly damaged, please note this with the carrier and inform us at support@nazva.eu within 7 days with photos. This helps us with the carrier's claim but does not limit your legal rights.

6.6. If you do not collect the parcel from the carrier within the collection period and it is returned to us, we will contact you. We may cancel the contract and refund the price after deducting the cost of the return transport, unless you ask us to resend the parcel at your cost.

6.7. The Goods remain our property until we have received full payment.

7. Right of withdrawal (14 days)

7.1. As a consumer you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the Goods (of the last item, if you ordered several items delivered separately).

7.2. To exercise the right of withdrawal, you must inform us (NAZVA s. r. o., Topoľčianska 4083/24, 851 05 Bratislava, Slovak Republic, support@nazva.eu) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form attached to our Return & Refund Policy, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.3. Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

7.4. You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. The return address and procedure are in our Return & Refund Policy.

7.5. If you withdraw from the contract, you bear the direct cost of returning the Goods: you send them with Nova Post at your own cost, about EUR 20 for a parcel of up to 3 kg sent from Poland (the exact tariff depends on your country and the parcel weight). The return method is described in our Return & Refund Policy. Returning Goods that are defective or not what you ordered is always free of charge for you (section 8).

7.6. You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods. You may try the garment on as you would in a shop. Please keep the labels attached and return the Goods in their original packaging where possible.

7.7. The right of withdrawal does not apply to Goods made to your specifications or clearly personalised. We will state this on the product page before you order such Goods.

8. Legal guarantee of conformity

8.1. We are liable to you for any lack of conformity of the Goods which exists at the time of delivery and becomes apparent within two years of delivery, in accordance with Directive (EU) 2019/771 as implemented in Slovak law and the mandatory law of your country of residence. A lack of conformity that becomes apparent within one year of delivery (or a longer period where your national law so provides) is presumed to have existed at the time of delivery, unless we prove otherwise or this presumption is incompatible with the nature of the Goods or of the lack of conformity.

8.2. If the Goods are not in conformity, you are entitled to have them brought into conformity (repair or replacement, at your choice, unless the option chosen is impossible or disproportionate), to a proportionate reduction of the price, or to terminate the contract, under the conditions set by law. Repair or replacement is free of charge for you, including shipping.

8.3. Normal wear and tear, damage caused by improper use or care contrary to the care label, and modifications made by you or a third party are not covered by the legal guarantee.

8.4. To make a claim, write to support@nazva.eu with your order number, a description of the problem and photos. We will tell you how to send the Goods to us and we will respond within 14 days of receiving your claim; a claim is settled within 30 days at the latest.

8.5. We do not offer a separate commercial guarantee beyond the legal guarantee of conformity. Information on your legal guarantee rights, including the EU harmonised notice, is available on our "Legal guarantee" page.

9. Complaints, disputes and applicable law

9.1. If you have any complaint, please contact us first at support@nazva.eu. We aim to resolve every complaint amicably.

9.2. Alternative dispute resolution. If you are not satisfied with the way we handled your complaint, you have the right to submit a proposal for alternative dispute resolution to an ADR entity under Slovak Act No. 391/2015 Coll., for example to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) or to another entity listed by the Ministry of Economy of the Slovak Republic (www.mhsr.sk). Consumers living in another EU country may also contact the European Consumer Centre in their country (ECC-Net). The ADR procedure is free of charge or available for a small fee. NAZVA participates in ADR procedures as required by law.

9.3. Applicable law. These Terms and the contract are governed by the law of the Slovak Republic. If you are a consumer residing in another EU country, you also enjoy the protection of the mandatory provisions of the law of your country of residence that cannot be derogated from by agreement.

9.4. Courts. Any dispute that is not resolved amicably or through ADR may be brought before the competent courts. As a consumer, you may bring proceedings in the courts of the country where you live or in Slovakia; we may bring proceedings against you only in the courts of the country where you live.

10. Customer account, reviews and newsletter

10.1. You may order as a guest or create a customer account. Keep your login details confidential. You can delete your account at any time by contacting us.

10.2. Reviews. We publish reviews submitted by customers after checking that they do not contain unlawful content, spam or personal data of third parties. A review is marked "Verified purchase" only when our system has matched it to an order placed in this Store with the same e-mail address. We do not buy reviews, do not offer rewards for positive reviews and do not remove reviews because they are negative. Reviews reflect the personal opinion of their authors.

10.3. Newsletter. You receive our newsletter only if you have subscribed. You can unsubscribe at any time via the link in every e-mail. Existing customers may receive information about similar products from us; you can object to this at any time at support@nazva.eu.

11. Liability

11.1. We are liable under the applicable law for damage caused by us intentionally or through gross negligence, for damage to life, body or health, for lack of conformity of the Goods, and in all other cases where liability cannot be limited under the mandatory law applicable to you.

11.2. Nothing in these Terms excludes or limits your statutory rights as a consumer, including your rights under the legal guarantee of conformity and your right of withdrawal.

12. Intellectual property

The NAZVA name and logo, product designs, photographs and texts in the Store are protected by intellectual property rights of NAZVA s. r. o. or its licensors. You may use them only for browsing the Store and for your personal, non-commercial purposes.

13. Personal data

We process your personal data as described in our Privacy Policy. Information about cookies is in our Cookie Policy.

14. Final provisions

14.1. We may amend these Terms for future orders, for example when the law or our services change. The Terms in force at the time of your order apply to that order. The current version is always available in the Store.

14.2. If any provision of these Terms is invalid, the remaining provisions remain in force. The invalid provision is replaced by the legal rule that comes closest to its purpose.

14.3. These Terms are available in the languages of the Store. You can download, save and print them at any time.