Your legal guarantee rights

Every product you buy from NAZVA is covered by the legal guarantee of conformity under EU law. This guarantee is free, applies automatically and cannot be excluded by us.

What it means

We are responsible for any lack of conformity of the product that exists at the time of delivery and becomes apparent within two years of delivery.
Lack of conformity means, for example, a manufacturing defect, a product that does not match the description, size or material stated in the Store, or a missing part.
If a defect appears within the first year of delivery (or a longer period where the law of your country so provides), it is presumed to have existed at delivery, unless we prove otherwise.

What you can ask for

Repair or replacement, at your choice, free of charge, within a reasonable time and without significant inconvenience. We also bear the shipping costs.
A proportionate price reduction or a full refund (termination of the contract), if repair or replacement is impossible, disproportionate, not carried out within a reasonable time, or the defect is serious.

What is not covered

Normal wear and tear, damage caused by use or care contrary to the care label, accidental damage, and modifications made by you or a third party.

How to make a claim

Write to support@nazva.eu with your order number, a description of the problem and photos. We respond within 14 days and tell you how to send the product to us free of charge. A claim is settled within 30 days at the latest. Your rights under the legal guarantee are in addition to your 14-day right of withdrawal.

Commercial guarantee

NAZVA does not offer a separate commercial guarantee of durability. The legal guarantee described above applies in full.

EU harmonised notice

EU harmonised notice on the legal guarantee of conformity